Problem-solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems. Problems can also be classified into two different types (ill-defined and well-defined) from which appropriate solutions are to be made. Ill-defined problems are those that do not have clear goals or solution paths, whilst well-defined problems have specific goals and clearly defined solution paths.

Problem solving is used in Businesses when products or processes fail, so corrective action can be taken to prevent further failures. It can also be applied to a product or process prior to an actual fail event, i.e., when a potential problem can be predicted and analyzed, and mitigation applied so the problem never actually occurs. Techniques such as Failure Mode Effect Analysis (FMEA) can be used to proactively reduce the likelihood of problems occurring.

Problem solving diagram

Our Problem Solving modular course forms part of the Lean Six Sigma Green Belt course , the Black Belt course as well as the Lean Practitioners course

Why choose us?

  • We use the full, undiluted Lean Curriculum
  • Our exams are secured to the ISO 20074 Standard
  • If you are not satisfied with our SCORM accredited online training, we will give you your money back plus 10% extra - guaranteed!

Online, In Public, In-House

Course Objectives

By the end of the course individuals and companies will understand the principles of Problem Solving and its application in the workplace.

Course Syllabus

  • Introduction to Lean
  • The principle of the Plan Do Check Act (PDCA) methodology
  • Understanding and the use of the 5 WHY’s Analysis methodology
  • Understand the use of a Fishbone Diagram
  • Use of the Root Cause Analysis (RCA) methodology
  • Use of the Brainstorming method for identification of problems and issues
  • Development of the RCA Implementation Plan
  • Failure Modes Effects Analysis

Benefits of the Course

The benefits of this course are that students on successfully completion will be able to:

  • Use varies methodologies to solve problems that arise in processes or in products in the workplace in any business
  • Instil team based problem solving ethics
  • Develop communication between staff, supervisors and managers
  • Experience short interval leadership to back up transformational leaders and managers